State Farm® Insurance Agent Russel Williams

"I’ve worked with both Russel Williams and Fiona Rodriguez, and they’ve been nothing short of fantastic. The service was fast, truly shockingly fast. I had both car and renters insurance set up in no time, and at a better price than anywhere else I looked. They made the whole process easy and stress-free. Seriously, give them a shot. You won’t regret it."

"Ashley McEniry helped me combine home, auto and boat insurance and save quite a bit on insurance. Ashley is very personable and clearly answers all of my insurance questions. Getting to know her has been fun and I would recommend her to family and friends!"

"Great staff that have always been helpful and responsive to any of my insurance questions and needs."

"I absolutely love this office. Every single person here is knowledgeable and professional. They are also kind and friendly. I had my prior SF agent until he retired (20+ yrs). I hold this office in the same regard."

"Ashley has always been a pleasure to work with. Today, we needed a policy right away and she prepared it for us with time to spare. It's a fresh breeze working with this agency compared to others we've dealt with in this past."

"They are very diligent in their attention, always thank Susan for her advice and Fiona who always supports equally"

"Fiona was amazingly responsive and helped me get my renters insurance policy changed in one day. I've used Russel Williams services for years. He always sends me a birthday card, and Thanksgiving and Christmas!"

"Russel's team is outstanding. Tiffany, Garrett and Fiona are not only skilled in their business but also quick repliers and very pleasant. Congrats to all..."

"Ashley was awesome to work with! She made buying renters insurance super easy and explained everything clearly. She was friendly, helpful, and really knew her stuff. I’m glad I had her help—definitely recommend!"

"The staff here is responsive, friendly, and professional. Rates are fair and everything is explained very clearly. Would happily recommend to anyone needing insurance."

"Excellent customer service and very accommodating to a rushed timeline. Fiona was very responsive."

"Me siento muy satisfecho con la Aseguransa que tengo con Susan la Verdad Susan a sido Una persona muy amable y me ah ayudado con Muchas cosas muchas gracias Susan por dedicarme un poquito de tu tiempo"

"Execelente atención con Susan Navarro, solución rápido y amable 100 puntos"

"Excelente atención su agente susan navarro tenemos poliza de seguro de carro y poliza de vida selos.recomiendo state farm son.seguros responsables y confiable y a tiende al momento que los necesite me siento feliz y seguros con state farm y su agente susan navarro"

"We stay with State Farm because of Tiffany. 2015 she set our family up for success and continues to do so. I am never afraid she will sell us something we don't need. She is honest and upfront. Tiffany will look into things when I feel like things are not working for us anymore. Russel Williams is a smart man for adding Tiffany to his team. We have followed her from her Bob Cegon days and I am so thankful for it. Just recently she saved our family $90 a month on our car insurance! If you want to feel confident in your insurance choices pick Russel Williams because his team is incredible!"

"It is an absolute pleasure to work with Fiona Rodriguez. She always gets back to me in a timely manner. She is always professional. She makes everything so much easier."

"UPDATED 2025-02-17: 2 stars → 1 star. ORIGINAL REVIEW: I recently canceled my coverage with Russel William's State Farm office after nearly 15 years (during which there were multiple agent changes, Russel Williams was only the last few years). My decision was based on two main reasons: 1) Cost: Progressive offered significantly lower rates. 2) Poor Customer Service & Disorganization: My experience with this office has been consistently frustrating due to their lack of organization. They often had no record of important phone conversations, even when I was assured changes had been made. Some examples: - When I left the country for a year, I requested that my car insurance remain in "parked" status until I called to restart it. Despite this, my coverage was automatically restored prematurely, forcing me to contact them from overseas to correct the mistake. - After filing a windshield repair claim, I was told that someone would find a repair shop and call me back. Fifteen minutes later, I received a call from a repair shop that claimed to have been given my information by State Farm, so I scheduled an appointment. Another fifteen minutes after that, State Farm called me back with a list of repair shops--supposedly unaware that one had already contacted me. I have no idea how the repair shop got my number, and supposedly neither did State Farm, but I don't see how else the shop would have found out that quickly. There was no police report filed, no third-party involvement, and I hadn't contacted any repair shops myself. The only entity I spoke with was State Farm, so the fact that a shop called me before State Farm even followed up suggests they shared my information without telling me. - A week after canceling my policy, I started receiving overdue bill notices. When I inquired, I was told, "I don’t have a record of your cancellation request, which is why I sent a bill reminder." This pattern of lost records and miscommunications was not an isolated incident--it happened repeatedly. If they can’t keep track of basic policy changes and customer requests, how can they be trusted to handle a critical claim after an accident? I cannot recommend this office to anyone looking for reliable service. UPDATE 2025-02-17: After writing this review my renter's insurance policy was reinstated not only without my consent and without me receiving any communication, but against my direct instructions. I then started receiving bills for this reinstated policy. I went into the office in person and complained. After receiving another erroneous bill via email, my cancellation was finally processed and State Farm seems to be leaving me alone. The business' response to my review does not in any way reflect the experience I had. My problems were not addressed promptly, or at all for that matter. Some things may not be able to be controlled "at the office level", but it seems to me that all of my complaints are exactly the kind of things that can and should be controlled at the office level."

"Gracias a Bruno Es muy buen Agente de aseguranza busca lo que tu Compania nececita te explica muy bien Execelente cervicio 100% recomendado"

"Prompt and caring. All my questions and concerns were answered timely and with a desire to help learn the ins and outs of a insurance as a First Time homeowner. Thank you Ashley and Russ Williams Team"

"Excellent service, they helped me with all my doubts and supported me at all times with all the steps to follow to be able to contract my insurance both personal and my company .. Bruno was a great support, being bilingual it was the best since we were able to communicate in a better way .. very happy with the service .. I would recommend it a thousand times .. thank you Bruno for your help ..."

"We would like to say that as clients of State Farm Insurance, we feel very grateful for the treatment received by Bruno he has been very helpful and has provided all the information we needed to become clients of State Farm. Bruno has demonstrated amazing customer service! Ana & Armando Gomez"

"Como clientes de State Farm Insurance.nos sentimos muy agradecidos por el trato recibido por nuestro Agente Bruno Lión,a sido muy profesional y responsable con toda la información que hemos necesitado,estamos contentos con el y quisieramos tenerlo siempre como nuestro Agente de seguros de Autos. Att: Modesto Paredes"

"Bruno Lion helped both me and my parents switch from GEICO. He was super patient with me and my timeline. He also was super great in explaining things to not only me and my husband but also my parents who only speak Spanish. Truly super grateful for Bruno for helping me and my family."

"I worked with Bruno and really enjoy it. Bruno always took his time and went extra to go over all my needs. Even after hours. Would strongly recommend on using him."

"Bruno lion is an incredible agent who helped my business switch over to State Farm and from then he has been nothing but resourceful, respectful, and attentive. He is definitely someone you can trust to get things done."